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Return Policy

Currently Lively Root does not process returns. However, Lively Root guarantees our plants and eco-friendly products will arrive in a condition that will make your green space proud.  All our plants are guaranteed for 30 days from date of purchase.

Our promise to you: If your plant, pot or eco-friendly product arrived damaged and your purchase was made less than 30 days prior, please provide us with your order number and a quick photo of the damaged item(s) and we'll happily send you a replacement, on us.  Send your photo and message to and we'll respond as soon as possible.