Lively Root does not process returns of any kind. However, we guarantee all of our plants and eco-friendly products will arrive in a condition that will make your green space proud. All of our plants are guaranteed for 30 days from the date of purchase in the same condition they arrive.
If you receive a damaged or defective item, please contact us immediately at firstname.lastname@example.org. We will either replace at our expense or, depending on the circumstances, provide you a full or partial refund. We ask that you send us a photo of the problem before issuing you a replacement or refund.
If your order does not arrive within 5 days from the date of your scheduled delivery, please contact us right away at email@example.com. We will either replace at our expense or, depending on the circumstances, provide you a refund. However, if the lost product is due to an incorrect shipping address or missing information entered at checkout, no replacement or refund will be provided.