To accommodate the best possible customer experience, we offer 3 different service levels for shipping. Currently, we ship to 48 states in the United States (excluding Hawaii and Alaska).
- Standard: 4-7 business days + fulfillment – FREE for orders over $48
- Expedited: 2-3 business days + fulfillment – Calculated at Checkout
- Rush: 1-2 business days + fulfillment – Calculated at Checkout
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control. We will use various carriers to provide the best possible shipping experience and fastest times.
Lively Root guarantees all of our plants and eco-friendly products will arrive in a condition that will make your green space proud. We guarantee all of our plants for 30 days from the purchase date to be healthy and arrive in good condition. Note: In November-February this policy only applies to plants labeled "hardy." If you purchase a plant that is not hardy and it ships to, or ships through a freezing area, we cannot offer a replacement.
Generally, each order ships out with a processing time of 1-2 business days. Our commitment is to have the order processed and shipped by the end of the next business day. We fulfill orders Monday through Saturday, excluding major US Holidays. Below are some typical dates that our warehouse is closed (dates are subject to change per year):
- Martin Luther King Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Veterans Day
- Christmas Eve
- New Year's Eve
- New Year's Day
We mail all of our orders without a signature required. However, if the carrier still requires one, they will make 3 delivery attempts (excluding weekends and holidays) to acquire a signature. If you do not sign for the package, you will be responsible for any re-shipping fees.
If we are required to re-ship a package due to a failure to sign or incorrect information, you will be charged the following depending on your order:
- Small Plant: $15.95
- Medium Plant: $19.95
- Large Plant: $26.95
- Extra Large Plant: $32.95
- Heart Succulent Wreath: $22.95
- Large Succulent Wreath: $42.95