To accommodate the best possible customer experience, we offer 3 different service levels for shipping. Currently, we ship to the continental 48 states (excluding Hawaii and Alaska).
- Standard: 4-7 business days + fulfillment – FREE
- Expedited: 2-3 business days + fulfillment – Calculated at Checkout
- Rush: 1-2 business days + fulfillment – Calculated at Checkout
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control. We will use various carriers to provide the best possible shipping experience and fastest times.
Generally, each order ships out with a processing time of 1-2 business days. Our commitment is to have the order processed and shipped by the end of the next business day. We fulfill orders Monday through Saturday, excluding major US Holidays. Below are some typical dates that our warehouse is closed (dates are subject to change per year):
- Martin Luther King Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Veterans Day
- Christmas Eve
- New Year's Eve
- New Year's Day
We mail all of our orders without a signature required. However, if the carrier still requires one, they will make 3 delivery attempts (excluding weekends and holidays) to acquire a signature. If you do not sign for the package, you will be responsible for any re-shipping fees.
If we are required to re-ship a package due to a failure to sign or incorrect information, you will be charged the following depending on your order:
- Small Plant: $15.95
- Medium Plant: $19.95
- Large Plant: $26.95
- Extra Large Plant: $32.95
- Heart Succulent Wreath: $22.95
- Large Succulent Wreath: $42.95