At Lively Root, our mission is to inspire green spaces by connecting people with plants. We partner with local nurseries across the country to deliver healthy, happy plants to you and your loved ones. We strive to deliver our plants with best-in-class, secure and sustainable packaging, so your plant arrives looking just as good as it left.
Live plants are incredibly delicate, and some conditions are beyond our control, such as weather conditions and third-party shipping handlers. That is why we stand by our 30 Day Happiness Guarantee! If you are not happy with the arrival of your new plant friend, we want to make sure you get a replacement as soon as possible.
What is the 30 Day Happiness Guarantee?
We guarantee that you will receive a healthy and happy plant from us! If your plant arrives dead or damaged, our team will replace your plant to meet your satisfaction within 30 days of placing your order. If we cannot send an exact replacement, we will work with you to get another similar plant as soon as possible.
My plant arrived damaged; what do I do next?
Whether your plants arrived frozen, dead, ripped leaves, or otherwise not how you expected, we want to hear about it! Follow the steps below to get in touch with someone on our team.
- Take a picture of both the plant and the box.
- Please send us a message with the photo attached within 30 days of the delivery to firstname.lastname@example.org.
My plant still hasn’t arrived; what do I do?
If you notice that your plant still hasn’t arrived within 5 days of your expected delivery date
- Check the tracking on your order confirmation email.
- Please fill out our contact form here or email email@example.com so that we can make things right. Note: If the missing product is because of incorrect information submitted during your checkout, we, unfortunately, cannot provide a refund.
Can I get a refund?
While our first solution is always to replace your item, we will evaluate refunds on a case-by-case basis as each individual situation dictates.
Can I send my plant back?
Unfortunately, we are unable to accept physical returns of any kind. We are always happy to provide recommendations on how to attempt to revive a damaged plant or the best way to dispose of it below.
What should I do with my damaged plant?
Since we cannot accept physical returns, although we also hate dead plants, we recommend composting or disposing of them via your local green waste options.
If you have any other questions, please don’t hesitate to reach out at firstname.lastname@example.org or call us at (877) 959-4995.